Terms & Conditions

By placing an order on De Niat Fleur you are agreeing to the following terms and conditions that guide the use of our website:

Please note: You must be at least 16 years old to place an order on the De Niat Fleur Flowers website.

 

Order Acceptance Policy

All received orders are subject to acceptance by De Niat Fleur administrators. That said, we reserve absolute right to decline any placed order without your prior notice or giving you any reasons whatsoever. However, if this happens we will cancel or refund any payments received through the payment method you used to process your transaction.

 

Changes to your order

In a situation n where you need to change your order, please do so through the “My Account section of our website. We’ll put in our best to make last-minute required changes to your order. However, we can only guarantee changes that are requested at least 24 hours before dispatch. Please note that no changes can be accepted once orders have been ‘assigned to production’.

 

Unfavorable weather conditions

In times of unfavorable weather conditions like flooding, high winds, heavy snow and ice. Our delivery teams may experience difficulties in delivering orders on time. Please note that this is beyond our control and as such we cannot accept responsibility for delivering such orders late. Also in times like this, we aren’t able to offer re-delivery of affected orders or offer a refund.

 

Damages

We always put in our best to make sure that order damage does not happen. However, (on a very rare occasion) if the recipient receives damaged flowers, please let us know immediately so that we can arrange one of the following:

  • a full refund or

  • a re-send on the next available delivery date

 

Special offers

From time to time and at our sole discretion, we may decide to offer some of our products at discounted rates.

Please note that these special offers are only valid from the time they were introduced to the end date of the offer. This means they are useless before the offer introduction date and after the offer has ended.

 

Vouchers

De Niat Fleur only allow for one voucher per order. Please note that the discount on the voucher won’t be applied to the cost of the delivery, but only be applied to the cost of the product.

 

Customer and recipient personal information

Your accurate personal information is required to facilitate effective and efficient communication with both customers and recipients.
Please note that De Niat Fleur value and respect your privacy and as such will never lease, sell or even rent your private details.

 

Your email address

In order to provide a better customer experience, we make use of this information by sending order confirmations, dispatch confirmations as well as delivery confirmations to your registered email address. Also, in the event that we need to make substitutions, we will also use the customer’s email address, so please ensure that your email addresses is 100% accurate and functioning.

 

Recipient’s full name and address

We make use of this information to deliver the flowers you have ordered. Also, it very important you provide accurate recipient’s address.